Support Hub
Board Care
To get the best performance and longevity from your board, a little care goes a long way. Below are our recommendations to help protect your Infront Surfcraft board from avoidable damage, whether you’re training, racing or transporting it across the coast.
WEATHER PROTECTION
Extended exposure to heat and sun can damage your board, so:
- Store out of direct sunlight whenever possible.
- Never leave your board deck-up in the sun – always face it down. Excessive heat may cause delamination of the fibreglass or shrinkage of knee pads.
- If your board features darker colours, it will heat faster. Use towels or covers to help insulate it.
- Use a reflective cover for storage — but avoid leaving the board zipped inside it in direct sun, as heat can still build up.
- Wet your board down every 30 minutes on hot days to cool it.
- Secure your board in the wind or position it into the prevailing breeze to reduce risk of damage.
Dragging your board will wear through paint and fibreglass, especially at the tail.Apply rail tape to protect corners. Available through us directly or at most surf shops.
Always rinse with fresh water after each use. Salt and sand will degrade the finish over time.
Use a board bag or cover when travelling especially on roof racks.
Use flat tie-down straps with plastic/rubber buckles. Avoid metal buckles, ropes, ratchets or elastic straps, which can cause pressure dings or cracks.
Do not use your board if it’s been damaged or has taken on water.
Remove it from the water immediately and let it fully drain and dry before seeking repair.
Contact your local surf club or Infront Surfcraft for advice on trusted local repairers.
Use a board bag or cover when travelling especially on roof racks.
Use flat tie-down straps with plastic/rubber buckles. Avoid metal buckles, ropes, ratchets or elastic straps, which can cause pressure
WARRANTY
At Infront Surfcraft, we take pride in the quality and craftsmanship behind every board we produce. Our warranty policy is designed to ensure you’re supported if something goes wrong due to a manufacturing fault.
What We Cover
We assess all warranty claims individually. The following issues may be covered under warranty:
- Delamination
- Structural faults due to manufacturing
- Faulty or poorly fitted straps, handles, or plugs
- Water intake resulting from manufacturing defects
If you notice an issue upon delivery or first use, please contact us straight away with photos and a brief description so we
can assist you promptly.
What’s Not Covered
Our warranty does not typically cover:
- Change-of-mind purchases
- General wear and tear
- Damage caused by impact, misuse, or incorrect storage (e.g. tie-down damage, extreme heat)
- Use in extreme surf or racing conditions
- Cosmetic blemishes that don’t affect performance
- Second-hand or resold boards
That said, we know every situation is different. If you’re unsure whether your issue qualifies, reach out — we’re always
open to discussing the best way forward.
COURIER & SHIPPING
At Infront Surfcraft, we offer a range of courier and shipping options to ensure your gear gets to you quickly, safely, and cost-effectively — no matter where you are.
Surf Craft & Large Freight
We partner with trusted providers who understand the unique requirements of transporting surf craft:
- Hewy’s Board Transport (Clint) A favourite in the surf community, Clint provides hands-on delivery with care
and regular route updates. - KayaksDelivered (Andy) Specialising in oversized and fragile freight, Andy’s team offers reliable service across the East Coast. kayaksdelivered.com.au
- EGO / Hunter Express Door-to-door courier solution available for various gear and packaged boards across metro and regional areas.
All boards are securely packaged by our team before dispatch.
RETURN / REFUND POLICY
Infront Surfcraft Change of Mind
As each board is made to order, we’re unable to offer refunds or exchanges for change-of-mind purchases — so
please reach out if you need help confirming the right choice before ordering